Returns & Refunds

We want every wholesale buyer to receive products in good condition and with clear order details. Please read our return and refund policy carefully before placing an order.

Order Confirmation

Before shipping, please make sure your order details are correct, including product style, quantity, shipping address, contact information, and packaging requirements.

Once a wholesale order has been confirmed and prepared, changes or cancellations may not be possible.

Return Policy

Due to the nature of perfume and fragrance products, returns are limited. For safety, hygiene, and shipping reasons, we usually do not accept returns for opened, used, damaged-by-customer, or unsellable products.

Returns may only be considered in the following cases:

Wrong items were shipped
Products arrived damaged
Items were missing from the shipment
There was a confirmed quality issue before use

Please contact us within 3 business days after receiving your order if there is any problem.

Damaged or Missing Items

If your package arrives damaged or items are missing, please provide clear photos or videos of:

The outer carton
The shipping label
The inside packaging
The damaged product
The full received items

This helps us review the case quickly and provide a suitable solution.

Refunds or Replacements

After we review the issue, we may offer one of the following solutions depending on the situation:

Replacement in your next order
Partial refund
Store credit
Other agreed solution

For wholesale orders, refunds are reviewed case by case based on product condition, order details, and shipping records.

Non-Returnable Items

The following items are not eligible for return:

Opened or used perfumes
Products without original packaging
Items damaged after delivery
Clearance or promotional products
Customized packaging orders
Products returned without prior approval

Return Shipping

If a return is approved, return shipping details must be confirmed with us first. Please do not send products back without contacting our team.

Return shipping cost may be the buyer’s responsibility unless the issue was caused by our mistake.

Customs, Duties & Taxes

Customs duties, import taxes, VAT, and local fees are usually not refundable. These charges are determined by the destination country and are the buyer’s responsibility.

Need Help?

If you have any questions about damaged items, missing products, quality concerns, or wholesale order support, please contact us with your order number and clear photos or videos.

Our team will review your case and help provide a practical solution for your business.